Since Telo firmware version 32829, the light sequence on factory reset is slightly different:
Power off the Telo unit, wait around 15 seconds, then power it back on,When the logo starts flashing RED, press and hold ‘Stop’ and ‘Trash’ keys at the same time,The logo should then flash alternatively BLUE and RED,
Where is the reset button on the Ooma?
The way you will factory reset the Ooma Linx device depends on the model of your device: If your model Linx device has a reset button on the bottom of the unit, press and hold the button. If the device does not have a reset button, plug it in.
How do I get my Ooma back online?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
WHAT IS button on back of Ooma Telo?
Page (on rear of Telo Base Station or Phone Genie)
This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.
Why is setup Ooma not working?
If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I reset my Ooma Voicemail?
You can access your initial setup by pressing the “play” button on your Ooma device. You can then change your voicemail settings (including your greeting and name) by connecting to your voicemail and then hitting the option “2” from the main voicemail menu.
How do I connect my Ooma to Wi-Fi?
Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.
Why is there no dial tone on my Ooma?
If the status indicator on the Base Station is blue but you don’t hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.
Why is my Ooma flashing purple?
Blinking Purple System Status
Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.
Is Ooma Hub still supported?
As you may know, we discontinued technical enhancements and customer support for the first generation Ooma Hub product over three years ago. When you upgrade to the Ooma Telo, you’ll enjoy better reliability and voice quality with PureVoice.
How do you cancel Ooma?
How can I cancel my Ooma subscription via phone?
Contact Ooma’s Customer Care Department at 1-888-711-6662.Explain why you want to end your membership.Provide the representative with the required info.Ask the representative to send you a cancelation confirmation email.
How do I change my Ooma dial tone?
You can navigate to your new ring tone by pressing the Menu key on your Handset and then going to Settings, then Ring pattern, then External ring or Internal ring, then User defined ring tone. Once you have located your custom ring tone, you can set it as the default ring tone for your HD2 or HD3 Handset.
What is Page key on Ooma base unit?
Page Key (on rear of Base Station) Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx. Volume. Solid Blue System Status Indicates that your Ooma service is working. You will hear the Ooma dial tone and all services are operational.
What do the lights on my Ooma Telo mean?
Solid blue light. Base Station is online and in service. Rapidly-blinking blue light. Base Station is in registration mode. Solid amber light.
Does Ooma work on Wi-Fi?
The Ooma Wireless Adapter allows your Ooma Telo Base Station or Phone Genie to connect to the Internet using your Wi-Fi network instead of a cable. The wireless adapter is perfect if you want to set up your Telo Base Station or Phone Genie in a part of your home that doesn’t have a wired Internet connection.
How do I change my Ooma network?
Configure wireless settings
Browse to setup.ooma.com. Click on the Wireless tab on the left. Follow the directions on the screen to link the Telo to your home Wi-Fi network. You’ll need your wireless network name and password to connect.
Is Ooma Wi-Fi good?
Ooma is distinguished by super-easy setup, a spiffy table-top adapter with a speaker, a user-friendly Web interface, clear voice quality, and low cost—just about everything you’d want from an Internet-based landline replacement service.
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